SurjiT Hub Privacy Policy

 

Effective Date: 01/01/2025
Last Updated: 02/15/2025

SurjiT Hub, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile app, charging stations, and related services ("Services").

By using our Services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information when you interact with SurjiT Hub, including:

1.1 Information You Provide Directly

  • Account Information: If you create an account, we collect your name, email address, phone number, and payment details.
  • Payment Information: When renting a power bank, we collect payment details such as credit/debit card information (processed securely via Stripe, Apple Pay, or Google Pay).
  • Merchant & Investor Information: If you apply to host a SurjiT Hub or invest, we collect relevant business details, contact information, and financial interest details.

1.2 Information We Collect Automatically

  • Device Information: We may collect information about your device type, operating system, and browser when you visit our website or app.
  • Location Data: If you allow location access, we use it to show nearby SurjiT Hub stations and for app functionality.
  • Usage Data: We track interactions with our Services, such as power bank rentals, returns, and session durations to improve our offerings.

1.3 Cookies & Tracking Technologies

We use cookies and analytics tools to improve our website experience, monitor usage, and personalize content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected for:

  • Providing Services: Processing payments, tracking power bank rentals, and managing customer support.
  • Enhancing User Experience: Improving app functionality, website navigation, and customer interactions.
  • Security & Fraud Prevention: Detecting unauthorized access and ensuring safe transactions.
  • Marketing & Promotions: Sending relevant updates, offers, and location-specific promotions (you can opt out anytime).
  • Merchant & Investor Relations: Managing hub placements, revenue-sharing agreements, and investor communications.

3. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with:

  • Service Providers: Payment processors (Stripe, Apple Pay, Google Pay), cloud storage providers, and customer support tools.
  • Business Partners: If you use a SurjiT Hub at a partnered merchant location, we may share limited rental activity for revenue-sharing purposes.
  • Legal & Compliance: If required by law, we may disclose information to comply with legal requests or prevent fraud.

4. Data Security & Retention

  • We use encryption, secure payment gateways, and access controls to protect your personal information.
  • Your payment details are processed through PCI-compliant payment providers (Stripe, Apple Pay, Google Pay) and are never stored on our servers.
  • We retain your information only as long as necessary to provide our Services, comply with legal requirements, and resolve disputes.

5. Your Privacy Rights & Choices

5.1 Managing Your Data

You can:

  • Request a copy of your data or ask for corrections.
  • Delete your account (subject to outstanding balances or active rentals).
  • Opt-out of marketing emails by clicking “Unsubscribe” at the bottom of any email.

5.2 Location & Tracking Controls

  • You can disable location tracking in your device settings if you prefer not to share real-time location data.
  • Cookie preferences can be managed via browser settings.

6. Children’s Privacy

SurjiT Hub does not knowingly collect personal information from individuals under the age of 13. If we discover that a child has provided us with personal data, we will take steps to delete it immediately.

7. International Users

Our Services are primarily intended for users in the United States. If you are accessing SurjiT Hub from outside the U.S., you agree that your information may be transferred and processed in compliance with U.S. laws.

8. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of our Services after an update constitutes acceptance of the new policy.

9. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, contact us at:

📧 Email: [Info@surjithub.com]
📞 Phone: (312)725-8214